Shipping information
Shipping Policy
At Resplix, we're delighted to offer our valued customers FREE shipping on every order, ensuring your journey to better well-being is as smooth and cost-effective as possible.
Order Processing Times:
Please allow 1-3 business days for your order to be processed and dispatched. Orders are considered dispatched once they are in transit to your chosen address. Note, during peak seasons and holidays, processing may extend up to 10 business days.
Estimated Shipping Times:
Your package's arrival time depends on your location. Below are the estimated delivery times by country:
United Kingdom: 5 to 10 Business Days
Be aware that during busy periods, carriers may face delays beyond our control, including customs delays for international shipments, potentially extending delivery times.
Order Changes and Shipping Details:
It's crucial to provide accurate, complete shipping details at checkout. Failure to do so may lead to delays or cancellation. Should our system flag any issues with your address, our support team will reach out via email within 3 business days. Without a response in this timeframe, we reserve the right to cancel the order.
If you spot an error in your shipping details, please email us at hello@resplix.co.uk within 24 hours of placing your order. We'll do our utmost to accommodate changes, though we can't guarantee adjustments beyond this period.
Delayed Delivery:
While we strive for prompt delivery, external factors can sometimes lead to delays. These include courier disruptions or severe weather. Should any delays arise, we'll work closely with the courier for a resolution and keep you informed.
Lost or Stolen Packages:
Experiencing a lost or stolen package is frustrating. In such events, contact us at hello@resplix.co.uk for assistance. We suggest also filing a claim with the courier, as they require specific details to process it. While Resplix isn't responsible for lost or stolen items during shipping, we're here to support you in resolving the issue, including pursuing a replacement in certain cases.
Policy Updates:
Resplix may update this Shipping Policy as needed. We encourage you to review it periodically for any changes. By purchasing and using Resplix products, you accept this Shipping Policy and any amendments to it.
We're committed to ensuring your satisfaction from the moment you place your order until it arrives at your doorstep. For any questions or further assistance, reach out to our customer service team.